Last updated: 25 August 2026
Gunnio delivers a digital service. Nothing is physically shipped — credits reach your wallet instantly and reports are delivered inside the platform.
Gunnio is a software-as-a-service platform delivered entirely over the internet. We do not sell, ship or deliver any physical goods. There is no courier, no tracking number, no shipping charge and no delivery address to provide.
This policy is published because payment gateways and Indian e-commerce guidelines require every merchant to state its delivery terms. For a digital service like ours, delivery means access to the platform and its output.
Credits are delivered electronically to the wallet attached to your account. Delivery is instant: as soon as our payment gateway confirms your payment, the credits appear in your wallet balance and the corresponding entry appears in your transaction history.
If the gateway confirmation is delayed, credits are usually added within a few minutes. In rare cases — for example, a bank-side delay on a net-banking or UPI transaction — confirmation may take up to 24 hours.
If credits have not appeared in your wallet within 24 hours of a successful payment, email support@gunnio.com with your payment reference. We will reconcile the transaction and either credit your wallet or refund the amount under our Cancellation & Refund Policy.
Analysis reports are delivered inside the platform. When you submit a listing link, we deduct 10 credits and display the results in your browser as soon as the analysis completes.
A typical analysis completes within a few minutes, depending on the number of photographs in the listing and the response times of the AI and data providers we rely on. Heavier parts of the analysis — such as the full report, market intelligence and neighbourhood data — continue running in the background and appear on the page as they finish.
Every completed analysis is saved permanently to your account history, so you can return to it at any time from the History page without spending credits again.
The platform is accessible from anywhere with an internet connection. Our billing, invoicing and tax compliance are set up for customers in India, and prices are charged in Indian Rupees.
You can analyse listings located anywhere in the world. The depth of neighbourhood and market information available for a listing depends on the coverage our third-party data providers have in that area.
There are no shipping, handling, delivery or courier charges of any kind. The price shown for a credit pack is the full amount payable.
If an analysis fails for a technical reason on our side, the credits for that run are not deducted, or are restored to your wallet if they were already deducted. If a partial failure means part of a report could not be generated, contact support and we will restore the credits or re-run the analysis at no cost.
Access to the platform may occasionally be interrupted by scheduled maintenance or a third-party provider outage. Interruptions do not affect credits already in your wallet or analyses already saved to your history.
For any question about delivery of credits or reports, email support@gunnio.com or call +91 80 4718 2200 during Monday to Friday, 10:00 AM – 7:00 PM IST. We respond within 1 business day.